Privacy Policy
In short: we collect only what we need to run content and lead follow-up for the fitness coaches we work with. We never sell your data. If you applied to one of our coaches, we may message you on WhatsApp or email about your application and call, and you can stop those messages or ask us to delete your data at any time.
Who we are
FitInfra is a content growth agency for fitness coaches, run by Harpreet Singh in India. FitInfra is a brand of Editra. In this policy, "we" and "us" mean FitInfra.
Some of our coaches use FitInfra to handle the applications people send them and to follow up with those people. When we do that, we act for that coach: the coach decides what happens with their applicants, and we carry it out for them.
Who this policy covers
- Coaches who work with us, or who ask us about working together.
- Applicants: people who fill in an application or booking form for one of our coaches, book a call with them, or get WhatsApp messages from them through us.
- Website visitors to fitinfra.in.
What we collect
If you are a coach
- Your name, email, phone or WhatsApp number, social media handles and business details.
- The content you share with us to work on, such as raw videos, photos, scripts and brand guidelines.
- Performance figures for your posts, such as views and followers.
- Billing details: invoices, plan, payments and the currency you pay in. Card and UPI details are handled by our payment provider, not by us.
If you applied to one of our coaches
- What you entered in the coach's form, such as your name, email, WhatsApp number, country, age, gender and your answers about your goals.
- Your call booking: date, time, time zone and whether the call happened, cancelled or was rescheduled.
- Answers to any follow-up form the coach sends, such as a self-assessment.
- The WhatsApp messages we send you for the coach, whether they were delivered and read, and any reply you send back, including button taps.
If you visit our website
- If you tap Allow on our analytics notice, Google Analytics and Microsoft Clarity measure how the site is used: pages viewed, clicks, scrolling, device and approximate location. Clarity may record anonymous session replays. Neither runs if you tap No thanks.
- A short anonymous summary of each visit (for example, which link you came from and which button you tapped), which helps us see which pages work. It holds no name or contact details, and it is not sent if you tap No thanks.
- Anything you type into a form on the site, such as your name, email and coaching stage when you ask for our free guides.
How we use it
- To deliver our services to coaches: editing, planning, posting and reporting.
- For applicants, on the coach's behalf: to confirm we received your application, send booking links, call confirmations, reminders and preparation material, and let the coach know about your call.
- To send the free guides or emails you asked for.
- To bill coaches and keep accounting records.
- To improve our website and services, and to keep them secure.
We use your details only for the purpose you gave them to us for. We do not use applicants' details to market FitInfra, and we do not sell or rent personal data to anyone.
WhatsApp messages
We send WhatsApp messages through the WhatsApp Business Platform from Meta, either directly or through our messaging provider Interakt. Messages may come from FitInfra's number or from the coach's own business number, shown under the coach's brand name.
- We message you only after you give your number on a coach's form, and only about your application, your call and the coach's programme.
- To stop messages, reply STOP or tell us at harpreet@fitinfra.in. We will stop messaging that number for that coach.
- Meta processes these messages under its own terms and privacy policy, which you agreed to when you started using WhatsApp.
Who we share it with
We share personal data only with the coach it concerns and with the service providers that help us run FitInfra. Each provider receives only what it needs for its job:
| Provider | What they do for us |
|---|---|
| Meta (WhatsApp Business Platform) and Interakt | Sending and receiving WhatsApp messages |
| Google (Workspace, Gmail, Forms, Sheets, Drive, Analytics) | Forms, email, file storage and website analytics |
| Microsoft Clarity | Website analytics, only if you allow it |
| Airtable | Our database of clients, applicants and work |
| n8n | The automation that moves data between these tools |
| Calendly | Call bookings |
| Zoho and Razorpay | Invoicing and payments |
| Netlify and Vercel | Hosting our website and internal tools |
If you applied to a coach, that coach can see your application, booking and replies. We may also disclose data if the law requires it, or to protect our rights or someone's safety.
Where your data is stored
We are based in India, and most of our providers store data on servers in the United States, Europe or elsewhere. By using our services, your data may be processed outside your country. We choose established providers that protect data with industry-standard security.
How long we keep it
- Applicants: as long as the coach needs it for your application, call and programme, then deleted or anonymised. You can ask us to delete it sooner.
- Coaches: for as long as we work together, and afterwards only what we need for our records.
- Billing records: for as long as Indian tax and accounting law requires.
- Website analytics: under Google's and Microsoft's standard retention settings.
Your rights and deleting your data
You can ask us to:
- tell you what personal data we hold about you and send you a copy
- correct anything that is wrong
- delete your data
- stop sending you WhatsApp messages or emails
To delete your data, email harpreet@fitinfra.in with the subject "Delete my data". Include your name and the phone number or email you used, and the coach's name if you applied to one. We will confirm within 3 business days and delete your data within 30 days, apart from anything the law requires us to keep (such as invoices). We will tell you when it is done.
If you applied to a coach, you can also contact the coach directly. We will act on their instructions too.
Security
Access to our systems is limited to people who need it for their work, protected by passwords and two-step verification where the provider offers it. No system is completely secure. If a breach affects your data, we will tell you and the authorities as the law requires.
Children
Our services and our coaches' programmes are for adults. We do not knowingly collect data from anyone under 18. If you believe someone under 18 has sent us their details, email us and we will delete them.
Changes to this policy
We may update this policy as our services change. The latest version is always on this page.
Contact
For privacy questions or requests:
- Business: FitInfra (Harpreet Singh)
- Email: harpreet@fitinfra.in
- Response time: within 3 business days
This policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023.