Cancellation & Refund Policy
In short: plans run month to month with no lock-in. Cancel any time with 7 days' notice before your next payment. Delivered work isn't refunded, but if we fall short on what we promised, you get money back for it.
About this policy
FitInfra is a content growth agency for fitness coaches. We edit short-form videos, plan content strategy, write captions, design carousels and help with posting. All our work is digital and delivered online.
We want every coach who works with us to feel the investment was worth it. This policy explains how billing, cancellations and refunds work on every FitInfra plan. By starting a plan with us, you agree to it.
Plans and billing
Plans run month to month and are paid in advance. Each month has one invoice, whether you pay it in full or in parts.
- Paying monthly: the month's fee is paid at the start of the month.
- Paying in instalments: on some plans the fee is split into equal parts, paid about every 10 days. All of them sit on that month's one invoice.
- How you pay: card, UPI or bank transfer. Recurring plans can be set to pay automatically, so your content never stops for a missed payment.
- Currency: you pay in the currency agreed when you start (INR, USD, CAD, AUD or another). Conversion or foreign-transaction fees added by your bank are outside our control.
Work on each month starts once its first payment is in.
Cancelling your plan
There are no lock-ins. You can stop your plan at any time by telling us at least 7 days before your next payment date. There is no cancellation fee.
- Email harpreet@fitinfra.in or message us on WhatsApp.
- We confirm in writing within 2 business days and switch off any automatic payments.
- We finish and deliver everything for the month you have already paid for.
If you tell us less than 7 days before a payment date, the cancellation starts from the following month. If a payment still goes through after you cancelled with proper notice, we refund it in full.
We may end a plan ourselves if payments keep failing, or if we are asked to make content that breaks platform rules or the law. If we do, we refund the unused part of the month.
Refunds
Once our team has edited, written or planned something for you, that time is spent, so delivered work is not refundable. But if we fall short, we make it right.
| Situation | What you get back |
|---|---|
| You were charged after cancelling with proper notice | Full refund of that payment |
| You were charged twice or the wrong amount | Full refund of the extra amount |
| We could not start the month's work at all | Full refund of that month |
| We delivered less than agreed, through our own fault | Pro-rata refund for what was missed, or the missing work delivered the next month, your choice |
| We end the plan early | Pro-rata refund for the rest of the paid month |
We do not refund:
- work already delivered, including edits, captions, scripts and strategy calls
- delays caused by late raw footage, approvals or feedback on your side
- a change of mind after the month's work has started
- views, followers, leads or sales, which depend on platforms and audiences outside anyone's control
Pro-rata refunds are based on the deliverables agreed for the month. For example, if 20 of 30 agreed videos were delivered, one third of that month's fee is refunded.
How to ask for a refund
- Email harpreet@fitinfra.in within 15 days of the payment. Include your name, the payment date, the amount, and your invoice number or payment receipt.
- We reply with a decision within 3 business days.
- Approved refunds go back to the way you paid, within 5 to 7 business days. Your bank may take a few more days to show it.
Refunds are made in the currency you paid in. The amount you receive can differ slightly because of exchange rates or bank fees.
Payment problems
If money left your account but the payment failed, it is usually returned automatically within 5 to 7 business days. If it hasn't come back, send us the details and we will chase it with our payment provider.
If a scheduled payment fails, we will let you know and try again. Work may pause until it goes through.
If something about a payment looks wrong, please talk to us before going to your bank. We can usually sort it out within a day or two. If a payment for delivered work is disputed, we will share the invoices and delivery records with the bank.
Contact
For cancellations, refunds or billing questions:
- Business: FitInfra (Harpreet Singh)
- Email: harpreet@fitinfra.in
- Response time: within 3 business days
This policy is governed by the laws of India. We may update it from time to time. The version in place when you make a payment applies to that payment.